Products eligible for return
Returns are accepted within 14 working days of delivery, for all products except custom-made products (in this case, this is clearly stated in the product sheet, below the "Add to cart" button).
Return conditions:
- Product condition: the product must be returned in its original condition, i.e. new and without any defects, marks, or dirt, and must not have been used.
- Packaging: the product must be returned in its original packaging; different packaging may be accepted if it guarantees that the product is returned in its original condition, i.e. new and without any defects, marks, or dirt.
Free return
We provide the prepaid return label for returns from France (including metropolitan France, Corsica, overseas departments and territories and Monaco).
For countries other than France, we cannot provide prepaid return labels. Therefore, you must return the products using the postal service or Mondial Relay, at the lowest possible cost. Return shipping costs will be reimbursed upon receipt of the product at our warehouses upon presentation of the invoice for the shipping costs paid for the return (this can be included in the return package or sent by email).
How do I make a return?
There is no need to contact us for returns; you can make your request online directly from the contact page of our website.
You can also contact us via:
Refund or exchange
Products are either refunded or exchanged, according to your choice.
In the event of an exchange, a credit note is generated and can be used on our website as a discount voucher. The credit note can be used in full or in part, depending on the amount of the new order.
The validity period of a credit note is 1 year, from the date of receipt (in our warehouses) of the returned product.
Return processing time
Delivery time of the parcel to our warehouse via Colissimo
Returns are normally processed within 3 to 7 business days, depending on the country of origin.
Processing time upon receipt
Depending on your request (refund or exchange), the processing time is 2 business days.